Privacy Policy

Last Updated: January 15, 2025

EloquenceHub ("we," "us," or "our") operates the website https://eloquencehub.co.uk (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website and use our services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

1. Information We Collect

We collect several types of information from and about users of our Website, including:

1.1 Personal Information

Personal information that you voluntarily provide to us when you:

Fill out contact forms or consultation request forms
Register for courses or educational programs
Subscribe to our newsletter or blog updates
Contact us via email or phone

This information may include:

Name and surname
Email address
Telephone number
Area of interest or course preference
Any additional information you choose to provide

1.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Referring website addresses
Pages viewed and time spent on pages
Date and time of visit

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. We use the following types of cookies:

Essential Cookies: Necessary for the Website to function properly
Analytics Cookies: Help us understand how visitors interact with our Website (Google Analytics)
Marketing Cookies: Used to track visitors across websites for advertising purposes (Facebook Pixel)

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support
To process course registrations and provide educational services
To send you confirmations, updates, and administrative messages
To communicate with you about our courses, programs, and events
To improve our Website and services based on user feedback and behavior
To analyze Website usage and trends through analytics tools
To personalize your experience on our Website
To send you marketing communications if you have opted in
To comply with legal obligations and protect our rights

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process your personal data based on the following legal grounds:

Consent: You have given explicit consent for processing your personal data for specific purposes
Contract Performance: Processing is necessary to fulfill our contractual obligations with you
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
Legal Compliance: Processing is necessary to comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (e.g., email service providers, payment processors)
Analytics Partners: We use Google Analytics and Facebook Pixel to analyze Website usage. These services may collect and process data according to their own privacy policies
Legal Requirements: We may disclose information if required by law, court order, or governmental request
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
With Your Consent: We may share information with third parties when you have given explicit consent

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Contact form submissions and inquiries: Retained for 3 years from last contact
Course registration data: Retained for 7 years for educational record-keeping purposes
Marketing communications data: Retained until you unsubscribe or request deletion
Website analytics data: Retained for 26 months (Google Analytics default)

6. Your Rights Under GDPR and UK Data Protection Laws

If you are located in the EEA or United Kingdom, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete personal data
Right to Erasure: You can request deletion of your personal data under certain circumstances
Right to Restriction: You can request restriction of processing of your personal data
Right to Data Portability: You can request transfer of your personal data to another organization
Right to Object: You can object to processing of your personal data for direct marketing or legitimate interests
Right to Withdraw Consent: You can withdraw consent for processing at any time
Right to Lodge a Complaint: You can lodge a complaint with the Information Commissioner's Office (ICO) in the UK

To exercise any of these rights, please contact us using the information provided below.

7. Cookies Management

You can manage cookies through your browser settings. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block cookies from specific websites
Block all cookies
Delete all cookies when you close your browser

Please note that blocking or deleting cookies may impact your experience on our Website and limit certain functionalities.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure server infrastructure
Access controls and authentication procedures
Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. Children's Privacy

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

EloquenceHub
Company Registration Number: 44055463

Address:
428 Williams Radial Lilyhaven
BS6 9HE, United Kingdom

Phone: +448833853860

Email: [email protected]

14. Data Protection Officer

For questions specifically related to data protection and privacy, you may contact our Data Protection Officer at:

Email: [email protected]

15. Supervisory Authority

If you are located in the UK and have concerns about our data processing practices, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk/
Telephone: 0303 123 1113

This Privacy Policy is compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).