Last Updated: January 15, 2025
At EloquenceHub, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for courses and services purchased through our website https://eloquencehub.co.uk.
This policy complies with the UK Consumer Contracts Regulations 2013, Consumer Rights Act 2015, and other applicable consumer protection legislation.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your course enrollment within 14 days of the date you received confirmation of enrollment, without giving any reason.
To exercise your right to cancel, you must inform us of your decision by sending a clear written statement to:
You may use the cancellation form template provided at the end of this policy, but it is not obligatory.
If you request that the course begins before the end of the 14-day cooling-off period, you acknowledge that you will lose your right to cancel without charge if the service is fully performed before the cooling-off period ends. In such cases, you will be charged proportionally for services provided up to the cancellation date.
| Cancellation Timeframe | Refund Amount | Conditions |
|---|---|---|
| Within 14 days of enrollment (before course start) | 100% refund | Full refund of all fees paid |
| More than 14 days before course start | 90% refund | 10% administration fee applies |
| 7-14 days before course start | 50% refund | 50% of course fees retained |
| Less than 7 days before course start | 25% refund | 75% of course fees retained |
| After course has commenced | No refund | Exceptions may apply (see Section 3) |
Once a course has commenced, refunds are generally not provided. However, we may consider refund requests in exceptional circumstances, including:
If approved, partial refunds will be calculated on a pro-rata basis for completed sessions. A minimum 20% administration fee will apply to all partial refunds.
To request a refund, you must:
All refunds will be processed using the same payment method used for the original transaction. If this is not possible, we will contact you to arrange an alternative refund method.
The following are non-refundable under any circumstances:
Instead of requesting a refund, you may request to transfer your enrollment to an alternative course of equal or lesser value, subject to availability. Transfers are permitted:
A £50 administrative fee applies to course transfers. If transferring to a course of greater value, the difference must be paid before the transfer is confirmed.
You may request to defer your enrollment to a future course date, subject to:
EloquenceHub reserves the right to cancel courses due to:
If we cancel a course, you will be entitled to:
EloquenceHub shall not be liable for any additional costs incurred by you as a result of course cancellation, including but not limited to travel expenses, accommodation costs, or lost earnings.
For individual consultation sessions or one-on-one courses:
If we need to reschedule a session, we will provide you with at least 48 hours' notice and offer alternative dates. If no suitable alternative can be arranged, you will be entitled to a refund for that session.
For group courses:
Refund and cancellation policies for corporate training programs and custom courses may differ from standard course policies. These will be outlined in the specific contract or agreement signed with the corporate client.
If you experience significant technical difficulties that prevent you from accessing online course content:
If you have concerns about course quality or content:
If you are not satisfied with our response to your refund request, you may escalate your complaint to our senior management by emailing [email protected] with "Complaint Escalation" in the subject line.
If we cannot resolve your complaint internally, you may refer the matter to:
Citizens Advice Consumer Service
Telephone: 0808 223 1133
Website: https://www.citizensadvice.org.uk/consumer/
As a last resort, disputes may be referred to the small claims court in England and Wales.
Important: This Refund Policy does not affect your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. If our services are not as described, are faulty, or are not provided with reasonable care and skill, you may be entitled to a remedy including repair, refund, or compensation.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your enrollment will apply to your purchase. We will make reasonable efforts to notify enrolled students of material changes.
For refund requests, questions, or concerns regarding this policy, please contact us:
EloquenceHub
Company Registration Number: 44055463
Address:
428 Williams Radial Lilyhaven
BS6 9HE, United Kingdom
Email: [email protected]
Phone: +448833853860
Business Hours:
Monday-Friday: 09:00 - 20:00
Saturday: 10:00 - 18:00
Sunday: Closed
CANCELLATION FORM
To: EloquenceHub
Email: [email protected]
Address: 428 Williams Radial Lilyhaven, BS6 9HE, United Kingdom
I hereby give notice that I cancel my enrollment for the following course:
Course Name: _______________________________
Date of Enrollment: _______________________________
My Name: _______________________________
My Address: _______________________________
My Email: _______________________________
My Phone Number: _______________________________
Date: _______________________________
Signature (if sending by post): _______________________________
This Refund Policy is compliant with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and other applicable UK consumer protection legislation. Last reviewed: January 15, 2025.