Terms and Conditions

Last Updated: January 15, 2025

Welcome to EloquenceHub. These Terms and Conditions ("Terms") govern your access to and use of the website https://eloquencehub.co.uk (the "Website") and the educational services provided by EloquenceHub ("we," "us," or "our").

By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

1. Company Information

Legal Name: EloquenceHub
Company Registration Number: 44055463
Registered Address: 428 Williams Radial Lilyhaven, BS6 9HE, United Kingdom
Email: [email protected]
Phone: +448833853860

2. Definitions

• "Client" or "You" refers to any individual or entity using our Website or services
• "Services" refers to all educational programs, courses, consultations, and related services offered by EloquenceHub
• "Content" refers to all text, images, videos, audio, and other materials available on the Website
• "Agreement" refers to these Terms and Conditions along with our Privacy Policy

3. Acceptance of Terms

By accessing the Website, registering for courses, or using our services, you confirm that:

• You are at least 16 years of age
• You have the legal capacity to enter into binding contracts
• You have read, understood, and agree to these Terms
• All information you provide is accurate, current, and complete

4. Services Description

EloquenceHub provides educational services in the following areas:

• Public speaking and oratory skills training
• Storytelling techniques and narrative development
• English language instruction for presentations
• Personalized consultation services
• Corporate training programs
• Online and in-person educational courses

Services are provided subject to availability and may be modified, suspended, or discontinued at our discretion with reasonable notice to enrolled clients.

5. Course Registration and Enrollment

5.1 Registration Process

To enroll in our courses, you must:

• Complete the registration form with accurate information
• Agree to these Terms and Conditions
• Pay the applicable course fees
• Receive confirmation of enrollment from EloquenceHub

5.2 Enrollment Confirmation

Enrollment is only confirmed upon receipt of payment and written confirmation from EloquenceHub. We reserve the right to refuse enrollment at our discretion.

5.3 Prerequisites

Some courses may have specific prerequisites or language proficiency requirements. It is your responsibility to ensure you meet these requirements before enrolling.

6. Fees and Payment

6.1 Course Fees

All course fees are stated on the Website in British Pounds (GBP) and are subject to change. The fee applicable is the one displayed at the time of enrollment.

6.2 Payment Terms

• Payment must be made in full before course commencement unless alternative payment arrangements have been agreed in writing
• We accept payment via bank transfer, credit/debit cards, and other methods as specified
• All payments are processed securely through authorized payment providers

6.3 Late Payment

Failure to pay fees by the due date may result in suspension of access to services until payment is received.

6.4 Additional Costs

Unless otherwise stated, course fees do not include:

• Travel expenses to in-person sessions
• Accommodation costs
• Materials or textbooks (if applicable)
• Examination or certification fees from external bodies

7. Cancellation and Rescheduling

7.1 Cancellation by Client

Clients may cancel their enrollment subject to the Refund Policy outlined in a separate document. Cancellation requests must be submitted in writing to [email protected].

7.2 Rescheduling by Client

Individual session rescheduling is permitted with at least 24 hours' notice. Failure to provide adequate notice may result in forfeiture of the session.

7.3 Cancellation by EloquenceHub

We reserve the right to cancel or reschedule courses due to:

• Insufficient enrollment numbers
• Instructor unavailability
• Force majeure events
• Other circumstances beyond our reasonable control

In such cases, you will be offered a full refund or the option to transfer to an alternative course.

8. Attendance and Participation

• Clients are expected to attend all scheduled sessions
• Punctuality is required; late arrivals may not be admitted to group sessions
• Active participation and completion of assignments are necessary for course completion
• Disruptive behavior may result in removal from the program without refund

9. Intellectual Property Rights

9.1 Our Content

All content on the Website and in our courses, including but not limited to text, graphics, logos, images, audio clips, video, data compilations, and software, is the property of EloquenceHub or its content suppliers and is protected by UK and international copyright laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use course materials solely for personal, non-commercial educational purposes. You may not:

• Reproduce, distribute, or publicly display our materials without written permission
• Modify or create derivative works based on our content
• Use our content for commercial purposes
• Remove copyright or proprietary notices
• Share login credentials or course access with unauthorized individuals

9.3 Trademarks

EloquenceHub and associated logos are trademarks of EloquenceHub. You may not use these trademarks without our prior written consent.

10. User Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any harmful, threatening, abusive, or offensive content
• Interfere with or disrupt the Website or servers
• Attempt to gain unauthorized access to any portion of the Website
• Engage in any form of harassment toward instructors or other students
• Record, photograph, or otherwise capture course sessions without explicit permission

11. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with UK GDPR and Data Protection Act 2018.

12. Certificates and Qualifications

• Certificates of completion are issued to students who successfully complete all course requirements
• Our certificates are not accredited qualifications unless specifically stated
• Certificates are provided for personal and professional development purposes
• False claims about qualifications obtained through our courses may result in certificate revocation

13. Disclaimers and Limitations of Liability

13.1 Educational Outcomes

While we strive to provide high-quality education, we do not guarantee specific outcomes, performance improvements, or career advancement as a result of completing our courses.

13.2 Website Availability

We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components. Access may be suspended temporarily without notice for maintenance or other reasons.

13.3 Limitation of Liability

To the fullest extent permitted by law, EloquenceHub shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage arising from your use of services

Our total liability to you for any claims arising from these Terms or the use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

13.4 Statutory Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law. These Terms do not affect your statutory rights as a consumer.

14. Indemnification

You agree to indemnify, defend, and hold harmless EloquenceHub, its directors, officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your violation of any rights of another party
• Your misuse of the services or Website

15. Force Majeure

EloquenceHub shall not be liable for any failure or delay in performing obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, pandemics, natural disasters, or failures of telecommunications or internet services.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website or services after changes have been posted constitutes your acceptance of the modified Terms. We will make reasonable efforts to notify enrolled students of material changes.

17. Termination

17.1 Termination by You

You may terminate your enrollment subject to our Refund Policy.

17.2 Termination by Us

We reserve the right to terminate or suspend your access to services immediately, without prior notice or liability, if you breach these Terms or engage in conduct that we deem inappropriate or harmful.

17.3 Effect of Termination

Upon termination, your right to access and use the services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, and limitations of liability.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Dispute Resolution

19.1 Informal Resolution

In the event of any dispute, we encourage you to first contact us at [email protected] to seek an informal resolution.

19.2 Alternative Dispute Resolution

If an informal resolution cannot be reached, you may have the right to refer the matter to an alternative dispute resolution provider. For consumer disputes, you may contact:

Citizens Advice Consumer Service
Website: https://www.citizensadvice.org.uk/consumer/

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and EloquenceHub regarding the use of our Website and services, superseding any prior agreements or understandings.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

22. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

23. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

24. Contact Information

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.